Service & Maintenance Configurator

Service & Maintenance Request

What do you need help with?

Step 1 / 10

Is this request for commercial service & maintanance?

Maintenance

Report a fault / issue

Repair

Inspection / system check

Service & maintenance contract

Other

System Information

Give your system details for quick resolve.

Step 2 / 10

Type of system

Air conditioning

Heat pump

Hybrid heat pump

Ventilation system

Air handling unit

Other

Brand

Model/Type

No of indoor/outdoor units

Year of installation

Was the system installed by your company?

upload a photo of the system, nameplate, or error message.

Upload Photo

Maintenance Details

Help us to plan your right service for your system.

Step 3 / 10

Last maintenance date

Preferred maintenance date

Additional information

Installation Location

Give your system location details.

Step 4 / 10

Address

Street & house number

Postal Code

City

System location

Ground Floor

First Floor

Attic

Roof

Other

Is the system easily accessible?

Are there any special access requirements or other relevant details?

Contact Details

Give your contact details so our service team will reach you.

Step 5 / 10

Contact Information

Name

Company name (Optional)

Email Address

Phone number

Preferred contact method:

Preferred Service Visit (optional)

Service Date

Service Time

I agree that the service team may contact me regarding this request;

Photos & Attachments

Photos can help out service time to understand the situation before visit.

Step 6 / 6

Upload Media Files

Suggested uploads

Photo of the installation Photo of the system nameplate Photo of the error code/display Photo of any leakage or damage Previous maintenance report Other relevant documents

This is highly recommended. For service requests, a single photo can sometimes provide more useful information than several additional questions.

Tell us about your problem

Give details about problem which you're facing now.

Step 3 / 5

Write us about your problem

When did the problem start?

Is the system completely out of operation?

Is the system making an unusual noise?

Is an error code displayed?

Is the system leaking water?

What have you already tried to resolve the issue?

Please describe the issue in as much detail as possible.

Commercial Location

Give your system location details.

Step 4 / 5

Company Details

Company name

Contact person on site

Access instructions

Photos & Attachments

Photos can help out service time to understand the situation before visit.

Step 5 / 5

Upload Media Files

Suggested uploads

Photo of the installation Photo of the system nameplate Photo of the error code/display Photo of any leakage or damage Previous maintenance report Other relevant documents

This is highly recommended. For service requests, a single photo can sometimes provide more useful information than several additional questions.